Privacy Policy

1. Information We Collect

Personal Data Collected

We collect information you provide directly when contacting us or engaging our services, including name, email address, phone number, company name, and any additional details you share in communications.

Technical Information

Our website automatically collects certain technical data through cookies and similar technologies, such as IP address, browser type, device information, pages visited, and time spent on our site. This helps us understand usage patterns and improve user experience.

Project-Related Data

When you engage our AI development services, we may process data you provide for project purposes. We handle this information according to specific data processing agreements established before beginning work.

2. How We Use Your Information

We use collected information for the following purposes:

• Responding to enquiries and providing information about our services
• Delivering AI development services according to engagement agreements
• Sending relevant communications about projects or services
• Improving our website functionality and user experience
• Complying with legal obligations and protecting our rights

We process personal data based on consent, contractual necessity, legitimate business interests, or legal requirements as applicable under Singapore's Personal Data Protection Act.

3. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share data in the following limited circumstances:

Service Providers

We engage trusted third parties to provide website hosting, analytics, and communication tools. These providers access only the data necessary for their specific functions and are contractually obligated to protect your information.

Legal Requirements

We may disclose information when required by Singapore law, legal process, or governmental request, or when necessary to protect our rights, safety, or property.

Business Transfers

If ethervaass undergoes restructuring, merger, or acquisition, personal data may be transferred as part of business assets. We would notify affected individuals of such changes.

4. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Access controls limiting data exposure to authorised personnel
• Regular security assessments and monitoring
• Secure backup procedures and disaster recovery planning

While we employ industry-standard security practices, no method of transmission or storage is completely secure. We cannot guarantee absolute security but continuously work to maintain robust protections.

5. Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Specific retention periods include:

• Contact form enquiries: retained for 24 months unless engagement proceeds
• Client project data: retained per engagement terms, typically 36 months post-completion
• Website analytics: aggregated data retained indefinitely, individual data 26 months
• Financial records: maintained for 7 years per Singapore regulatory requirements

When data is no longer required, we securely delete or anonymise it according to established data disposal procedures.

6. Your Rights

Under Singapore's Personal Data Protection Act, you have the following rights regarding your personal data:

• Access: Request confirmation of what personal data we hold about you and obtain copies
• Correction: Request correction of inaccurate or incomplete personal data
• Withdrawal: Withdraw consent for data processing where consent is the legal basis
• Deletion: Request deletion when data is no longer needed for legitimate purposes
• Portability: Receive personal data in structured, commonly used format

To exercise these rights, contact us at [email protected]. We respond to requests within 30 days and may require identity verification before processing requests.

7. Cookies and Tracking

Our website uses cookies and similar technologies to enhance functionality and analyse usage. For detailed information about cookie types, purposes, and management options, please refer to our Cookie Policy.

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality and your user experience.

8. Third-Party Links

Our website may contain links to external sites not operated by ethervaass. We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any external websites you visit.

9. Children's Privacy

Our services are intended for businesses and professionals. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware of such collection, we will promptly delete the information.

10. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website with a revised "Last Updated" date. Continued use of our services after changes indicates acceptance of the updated policy.

11. Contact Information

For questions about this Privacy Policy, to exercise your data rights, or to raise privacy concerns, please contact:

If you are not satisfied with our response to a privacy concern, you may lodge a complaint with the Personal Data Protection Commission Singapore.